.itk-ticket-app{--itk-primary:#ff6b00;--itk-secondary:#06b6d4;--itk-bg:#07111f;--itk-ink:#101828;--itk-muted:#667085;--itk-line:#e4e7ec;--itk-soft:#f7f9fc;--itk-surface:#fff;--itk-shadow:0 18px 50px rgba(16,24,40,.08);--e-global-color-primary:var(--itk-primary);--e-global-color-accent:var(--itk-primary);font-family:inherit;color:var(--itk-ink);width:100%;max-width:1240px;margin:0 auto;padding:34px 22px 72px;box-sizing:border-box}.itk-ticket-app *{box-sizing:border-box}.itk-ticket-app a{color:inherit!important;text-decoration:none!important}.itk-ticket-app h1,.itk-ticket-app h2,.itk-ticket-app h3,.itk-ticket-app h4,.itk-ticket-app p{margin-top:0}.itk-ticket-app button,.itk-ticket-app input,.itk-ticket-app textarea,.itk-ticket-app select{font:inherit}.itk-kicker,.itk-section-kicker{display:inline-flex;align-items:center;gap:8px;font-size:11px;line-height:1;font-weight:800;letter-spacing:.16em;text-transform:uppercase;color:var(--itk-primary);margin-bottom:13px}.itk-kicker:before,.itk-section-kicker:before{content:"";width:18px;height:2px;border-radius:4px;background:var(--itk-primary)}.itk-btn,.itk-ticket-app button,.itk-ticket-app input[type=submit]{appearance:none;border:1px solid transparent;border-radius:12px;background:var(--itk-primary)!important;color:#fff!important;padding:12px 18px;font-weight:750;cursor:pointer;transition:transform .18s ease,box-shadow .18s ease,filter .18s ease;display:inline-flex;align-items:center;justify-content:center;gap:8px;text-decoration:none!important;min-height:46px;line-height:1.1}.itk-btn:hover,.itk-ticket-app button:hover,.itk-ticket-app input[type=submit]:hover{transform:translateY(-1px);box-shadow:0 10px 24px rgba(255,107,0,.22);filter:brightness(.98)}.itk-btn:focus-visible,.itk-ticket-app button:focus-visible,.itk-ticket-app a:focus-visible,.itk-ticket-app input:focus-visible,.itk-ticket-app textarea:focus-visible,.itk-ticket-app select:focus-visible{outline:3px solid rgba(6,182,212,.2);outline-offset:2px}.itk-btn:disabled{opacity:.6;cursor:not-allowed;transform:none;box-shadow:none}.itk-btn-secondary{background:var(--itk-secondary)!important}.itk-btn-ghost{background:rgba(255,255,255,.08)!important;border-color:rgba(255,255,255,.13)!important;color:#fff!important}.itk-btn-compact{min-height:42px;padding:10px 15px}.itk-alert{border-radius:14px;padding:14px 16px;margin-bottom:18px;border:1px solid;font-size:14px;font-weight:650}.itk-alert-success{background:#ecfdf3;border-color:#abefc6;color:#067647}.itk-alert-error{background:#fef3f2;border-color:#fecdca;color:#b42318}.itk-alert-info{background:#eff8ff;border-color:#b2ddff;color:#175cd3}
.itk-login-shell{display:grid;grid-template-columns:1.12fr .88fr;gap:24px;align-items:stretch}.itk-hero-card{min-height:520px;padding:50px;border-radius:28px;background:radial-gradient(circle at 78% 20%,rgba(6,182,212,.15),transparent 34%),radial-gradient(circle at 14% 88%,rgba(255,107,0,.18),transparent 30%),linear-gradient(135deg,#07111f,#0b1c31);color:#fff;display:flex;flex-direction:column;justify-content:flex-end;box-shadow:0 28px 70px rgba(7,17,31,.18);overflow:hidden;position:relative}.itk-hero-card:after{content:"";position:absolute;inset:auto -90px -120px auto;width:330px;height:330px;border:1px solid rgba(255,255,255,.08);border-radius:50%}.itk-hero-card h2{font-size:clamp(36px,5vw,66px);line-height:1.02;letter-spacing:-.04em;max-width:740px;margin-bottom:20px;color:#fff}.itk-hero-card p{font-size:18px;line-height:1.72;color:#cbd5e1;max-width:620px;margin-bottom:0}.itk-login-card{padding:38px;border-radius:28px;background:#fff;border:1px solid var(--itk-line);box-shadow:var(--itk-shadow);display:flex;flex-direction:column;justify-content:center}.itk-login-card h3{font-size:29px;letter-spacing:-.02em;margin-bottom:9px}.itk-login-card>p{color:var(--itk-muted);line-height:1.6;margin-bottom:28px}.itk-login-card label{font-weight:700;font-size:13px;color:#344054}.itk-login-card input[type=text],.itk-login-card input[type=password]{width:100%;border:1px solid #d0d5dd;border-radius:12px;padding:13px 14px;margin:8px 0 16px;background:#fff;color:#101828;min-height:48px}.itk-login-card input[type=text]:focus,.itk-login-card input[type=password]:focus{border-color:var(--itk-secondary);box-shadow:0 0 0 4px rgba(6,182,212,.1);outline:none}.itk-login-card input[type=submit]{width:100%;margin-top:8px}.itk-login-card .login-remember label{display:flex;align-items:center;gap:8px;font-weight:500}.itk-separator{display:flex;align-items:center;gap:12px;margin:24px 0;color:#98a2b3;font-size:12px}.itk-separator:before,.itk-separator:after{content:"";height:1px;background:#e4e7ec;flex:1}
.itk-portal-hero{position:relative;display:flex;align-items:flex-end;justify-content:space-between;gap:34px;padding:38px 40px;border-radius:26px;background:radial-gradient(circle at 92% 15%,rgba(6,182,212,.14),transparent 28%),linear-gradient(135deg,var(--itk-bg),#0d2038);color:#fff;overflow:hidden;box-shadow:0 22px 50px rgba(7,17,31,.16);margin-bottom:18px}.itk-portal-hero:before{content:"";position:absolute;right:-80px;bottom:-155px;width:390px;height:390px;border-radius:50%;border:1px solid rgba(255,255,255,.06);box-shadow:0 0 0 48px rgba(255,255,255,.018),0 0 0 96px rgba(255,255,255,.012)}.itk-portal-hero-copy{position:relative;z-index:1;max-width:760px}.itk-portal-hero h1{font-size:clamp(34px,4vw,52px);line-height:1.04;letter-spacing:-.045em;margin-bottom:12px;color:#fff}.itk-portal-hero p{margin:0;color:#cbd5e1;line-height:1.65;max-width:720px;font-size:15px}.itk-portal-hero p strong{color:#fff}.itk-topbar-actions{position:relative;z-index:1;display:flex;gap:10px;flex-wrap:wrap}.itk-topbar-actions .itk-btn:first-child{box-shadow:0 12px 30px rgba(255,107,0,.22)}
.itk-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:0 0 34px}.itk-stat{display:flex;align-items:center;gap:16px;border:1px solid var(--itk-line);background:#fff;border-radius:18px;padding:19px 20px;min-height:116px;transition:border-color .18s ease,transform .18s ease,box-shadow .18s ease}.itk-stat:hover{transform:translateY(-2px);border-color:#d0d5dd;box-shadow:0 12px 30px rgba(16,24,40,.06)}.itk-stat-mark{width:42px;height:42px;border-radius:13px;background:#f2f4f7;color:#667085;display:grid;place-items:center;font-weight:800;font-size:11px;letter-spacing:.08em;flex:0 0 auto}.itk-stat:nth-child(2) .itk-stat-mark{background:#fff4ed;color:#c4320a}.itk-stat:nth-child(3) .itk-stat-mark{background:#ecfdff;color:#0e7090}.itk-stat:nth-child(4) .itk-stat-mark{background:#ecfdf3;color:#067647}.itk-stat span{display:block;color:#475467;font-size:12px;font-weight:700;margin-bottom:3px}.itk-stat strong{display:block;font-size:30px;line-height:1;color:#101828;letter-spacing:-.03em;margin-bottom:5px}.itk-stat small{display:block;color:#98a2b3;font-size:11px}
.itk-ticket-center{background:#fff;border:1px solid var(--itk-line);border-radius:22px;padding:24px;box-shadow:0 10px 35px rgba(16,24,40,.035)}.itk-section-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin:0 0 18px}.itk-section-head h2,.itk-section-head h3{font-size:27px;line-height:1.15;letter-spacing:-.025em;margin-bottom:5px}.itk-section-head p{color:var(--itk-muted);margin-bottom:0;font-size:13px}.itk-section-head .itk-section-kicker{margin-bottom:8px}.itk-ticket-tools{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:10px;margin-bottom:15px;padding:11px;background:#f8fafc;border:1px solid #eef2f6;border-radius:14px}.itk-ticket-search{position:relative}.itk-ticket-search>span{position:absolute;left:14px;top:50%;transform:translateY(-52%);font-size:21px;color:#98a2b3;pointer-events:none}.itk-ticket-search input,.itk-ticket-tools select{width:100%;height:44px;border:1px solid #d0d5dd;border-radius:10px;background:#fff!important;color:#101828!important;padding:0 13px;outline:none;box-shadow:none!important}.itk-ticket-search input{padding-left:40px}.itk-ticket-search input:focus,.itk-ticket-tools select:focus{border-color:var(--itk-secondary);box-shadow:0 0 0 3px rgba(6,182,212,.08)!important}.itk-ticket-list{display:grid;gap:9px}.itk-ticket-row{position:relative;display:grid;grid-template-columns:5px minmax(0,1fr) 165px;gap:18px;align-items:center;min-height:118px;padding:18px 20px 18px 0;border:1px solid var(--itk-line);border-radius:15px;background:#fff;color:inherit!important;overflow:hidden;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease}.itk-ticket-row:hover{border-color:#cfd5de;box-shadow:0 12px 26px rgba(16,24,40,.065);transform:translateY(-1px)}.itk-ticket-rail{align-self:stretch;border-radius:0 5px 5px 0;background:#98a2b3}.itk-ticket-rail-low{background:#98a2b3}.itk-ticket-rail-normal{background:#2e90fa}.itk-ticket-rail-high{background:#f79009}.itk-ticket-rail-critical{background:#f04438}.itk-ticket-main{min-width:0}.itk-ticket-main h3{font-size:17px;line-height:1.3;margin:8px 0 8px;color:#101828;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.itk-ticket-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.itk-ticket-no{font-size:11px;letter-spacing:.06em;font-weight:850;color:#475467}.itk-chip{font-size:10px;font-weight:800;padding:5px 8px;border-radius:999px;background:#f2f4f7;color:#344054;line-height:1}.itk-status-new{background:#eff8ff;color:#175cd3}.itk-status-open{background:#ecfdff;color:#0e7090}.itk-status-in_progress{background:#fff6ed;color:#c4320a}.itk-status-waiting_customer{background:#fffaeb;color:#b54708}.itk-status-waiting_internal{background:#f4f3ff;color:#5925dc}.itk-status-resolved{background:#ecfdf3;color:#067647}.itk-status-closed{background:#f2f4f7;color:#475467}.itk-ticket-sub{display:flex;gap:8px;align-items:center;flex-wrap:wrap;color:#667085;font-size:12px}.itk-dot{color:#d0d5dd}.itk-ticket-side{text-align:right;padding-left:14px;border-left:1px solid #eef2f6;display:flex;flex-direction:column;align-items:flex-end;gap:2px}.itk-ticket-side small{font-size:10px;color:#98a2b3}.itk-ticket-side strong{font-size:12px;color:#344054}.itk-open-label{display:flex;align-items:center;gap:8px;margin-top:13px;font-size:12px;color:var(--itk-primary);font-weight:800}.itk-open-label b{font-size:21px;line-height:.8;font-weight:400}.itk-filter-empty{display:none;text-align:center;padding:38px 20px;border:1px dashed #d0d5dd;border-radius:14px;color:#667085}.itk-filter-empty.is-visible{display:block}.itk-filter-empty strong,.itk-filter-empty span{display:block}.itk-filter-empty strong{color:#344054;margin-bottom:4px}.itk-empty{padding:58px 24px;border:1px dashed #cfd6df;border-radius:18px;text-align:center;background:#fafbfc}.itk-empty-mark{width:54px;height:54px;border-radius:16px;background:#fff3ea;color:var(--itk-primary);display:grid;place-items:center;font-size:31px;font-weight:300;margin:0 auto 16px}.itk-empty h3,.itk-empty h4{font-size:22px;margin-bottom:8px}.itk-empty p{color:var(--itk-muted);max-width:520px;margin:0 auto 20px}
.itk-detail-head{border:1px solid var(--itk-line);border-radius:22px;padding:28px;background:#fff;margin-bottom:24px;box-shadow:0 10px 30px rgba(16,24,40,.035)}.itk-back{display:inline-flex;align-items:center;text-decoration:none!important;color:#475467!important;font-weight:750;font-size:13px;margin-bottom:22px}.itk-detail-title{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.itk-detail-title h2{font-size:32px;letter-spacing:-.03em;margin:6px 0 20px}.itk-detail-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.itk-detail-grid>div{background:var(--itk-soft);border:1px solid #eef2f6;border-radius:12px;padding:14px}.itk-detail-grid span{display:block;color:var(--itk-muted);font-size:10px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;margin-bottom:5px}.itk-detail-grid strong{font-size:13px}.itk-conversation{margin-top:12px}.itk-conversation .itk-section-head{margin:0 0 10px}.itk-message{display:flex;gap:12px;align-items:flex-start;margin:17px 0}.itk-message-staff{flex-direction:row}.itk-message-customer{flex-direction:row-reverse}.itk-avatar{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:#eef2f6;color:#344054;font-weight:850;flex:0 0 auto}.itk-message-staff .itk-avatar{background:var(--itk-bg);color:#fff}.itk-message-card{max-width:min(780px,82%);border:1px solid var(--itk-line);background:#fff;border-radius:16px;padding:16px 17px;box-shadow:0 5px 16px rgba(16,24,40,.03)}.itk-message-staff .itk-message-card{border-left:3px solid var(--itk-primary)}.itk-message-customer .itk-message-card{background:#f8fafc}.itk-message-head{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:9px}.itk-message-head strong{font-size:13px}.itk-message-head span{color:#98a2b3;font-size:11px}.itk-message-body{line-height:1.65;color:#344054;font-size:14px}.itk-message-body p:last-child{margin-bottom:0}.itk-attachments{display:grid;gap:6px;margin-top:14px}.itk-attachments a{display:flex;justify-content:space-between;gap:16px;text-decoration:none!important;background:#f2f4f7;border:1px solid #eaecf0;border-radius:9px;padding:10px 12px;color:#344054!important;font-size:12px}.itk-attachments small{color:#98a2b3}.itk-reply-box{border:1px solid var(--itk-line);border-radius:20px;padding:23px;background:#fff;margin-top:30px}.itk-reply-box h3{margin-bottom:14px}.itk-reply-box textarea,.itk-step input[type=text],.itk-step input[type=email],.itk-step textarea{width:100%;border:1px solid #d0d5dd!important;background:#fff!important;color:#101828!important;border-radius:12px!important;padding:13px 14px!important;outline:none;transition:.18s ease;box-shadow:none!important}.itk-reply-box textarea:focus,.itk-step input:focus,.itk-step textarea:focus{border-color:var(--itk-secondary)!important;box-shadow:0 0 0 4px rgba(6,182,212,.09)!important}.itk-reply-actions{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-top:14px}.itk-upload{display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-weight:700;color:#475467;font-size:12px}.itk-upload input{max-width:240px}.itk-closed-box{border-radius:18px;background:#f8fafc;border:1px solid var(--itk-line);padding:22px;margin-top:28px}.itk-closed-box p{color:var(--itk-muted)}.itk-close-line{display:flex;justify-content:flex-end;align-items:center;gap:10px;margin-top:14px;color:#667085;font-size:13px}.itk-link-btn{background:transparent!important;color:var(--itk-primary)!important;padding:0!important;min-height:auto!important;border:0!important;box-shadow:none!important}
.itk-modal-open{overflow:hidden}.itk-wizard{position:fixed;inset:0;z-index:999999;background:rgba(2,8,23,.73);backdrop-filter:blur(9px);display:none;padding:20px;overflow:auto}.itk-wizard.is-open{display:flex;align-items:flex-start;justify-content:center}.itk-wizard-inline{position:relative;inset:auto;display:block!important;background:transparent;backdrop-filter:none;padding:0;overflow:visible}.itk-wizard-panel{width:min(900px,100%);background:#fff;border-radius:24px;box-shadow:0 34px 100px rgba(2,8,23,.34);padding:32px;position:relative;margin:auto;border:1px solid rgba(255,255,255,.6)}.itk-wizard-inline .itk-wizard-panel{box-shadow:none;border:1px solid var(--itk-line)}.itk-wizard-close{position:absolute;right:18px;top:18px;width:40px;height:40px;border-radius:11px!important;padding:0!important;min-height:40px!important;background:#f2f4f7!important;color:#344054!important;font-size:23px!important;box-shadow:none!important}.itk-wizard-inline .itk-wizard-close{display:none}.itk-wizard-header{padding-right:48px;margin-bottom:23px}.itk-wizard-header h2{font-size:32px;letter-spacing:-.035em;margin-bottom:18px}.itk-progress{display:grid;grid-template-columns:repeat(5,1fr);gap:6px}.itk-progress span{height:5px;border-radius:99px;background:#eaecf0}.itk-progress span.is-active{background:linear-gradient(90deg,var(--itk-primary),var(--itk-secondary))}.itk-step{display:none}.itk-step.is-active{display:block}.itk-step-count{display:block;font-size:10px;font-weight:800;color:#98a2b3;letter-spacing:.08em;text-transform:uppercase;margin-bottom:8px}.itk-step h3{font-size:25px;letter-spacing:-.025em;margin-bottom:7px}.itk-step>p{color:var(--itk-muted);line-height:1.55;margin-bottom:20px}.itk-step label>span:not(.itk-confirm span){display:block;font-size:12px;font-weight:750;color:#344054;margin-bottom:7px}.itk-choice-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.itk-choice{display:block;cursor:pointer}.itk-choice input,.itk-priority input{position:absolute;opacity:0;pointer-events:none}.itk-choice>span{display:flex!important;align-items:center!important;min-height:58px;padding:13px 14px;border:1px solid #d0d5dd;border-radius:12px;background:#fff;transition:.16s ease;margin:0!important}.itk-choice>span:before{content:"";width:12px;height:12px;border-radius:50%;border:2px solid #d0d5dd;margin-right:11px;flex:0 0 auto}.itk-choice input:checked+span{border-color:var(--itk-primary);background:#fff8f3;box-shadow:0 0 0 3px rgba(255,107,0,.07)}.itk-choice input:checked+span:before{border-color:var(--itk-primary);box-shadow:inset 0 0 0 3px #fff;background:var(--itk-primary)}.itk-choice strong{font-size:13px}.itk-wizard-nav{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:24px;padding-top:20px;border-top:1px solid #eef2f6}.itk-wizard-nav .itk-btn-ghost{background:#f2f4f7!important;color:#344054!important;border-color:#eaecf0!important}.itk-wizard-nav .itk-btn-ghost:hover{box-shadow:none}.itk-two-cols{display:grid;grid-template-columns:1fr 1fr;gap:12px}.itk-step>label,.itk-two-cols label{display:block;margin:0 0 15px}.itk-priority-list{display:grid;gap:9px}.itk-priority{cursor:pointer}.itk-priority>span{display:flex!important;flex-direction:column;padding:13px 15px;border:1px solid #d0d5dd;border-radius:12px;background:#fff;margin:0!important;transition:.16s ease}.itk-priority strong{font-size:13px;margin-bottom:2px}.itk-priority small{font-size:11px;font-weight:500;color:#667085}.itk-priority input:checked+span{border-color:var(--itk-primary);background:#fff8f3;box-shadow:0 0 0 3px rgba(255,107,0,.07)}.itk-dropzone{display:flex!important;flex-direction:column;align-items:center;justify-content:center;text-align:center;min-height:220px;border:1.5px dashed #c7d0da;border-radius:16px;background:#fafcfe;cursor:pointer;padding:30px;transition:.18s ease}.itk-dropzone:hover,.itk-dropzone.is-dragging{border-color:var(--itk-secondary);background:#f2fcfe}.itk-dropzone input{max-width:100%;margin-bottom:14px}.itk-dropzone strong{font-size:17px;margin-bottom:4px}.itk-dropzone span,.itk-dropzone small{color:var(--itk-muted)}.itk-dropzone small{margin-top:14px;background:#eef2f6;padding:6px 9px;border-radius:99px;font-size:10px}.itk-review{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-bottom:18px}.itk-review>div{background:#f7f9fb;border:1px solid #eef2f6;border-radius:11px;padding:13px}.itk-review span{display:block;color:#98a2b3;font-size:10px;text-transform:uppercase;letter-spacing:.05em;font-weight:700;margin-bottom:5px}.itk-review strong{display:block;font-size:13px}.itk-review-wide{grid-column:1/-1}.itk-review p{margin:0;color:#475467;line-height:1.55;font-size:13px}.itk-confirm{display:flex!important;align-items:flex-start;gap:10px;font-size:12px;color:#475467}.itk-confirm input{margin-top:3px}.itk-confirm span{display:block!important;margin:0!important;font-weight:500!important}
@media(max-width:1000px){.itk-stats{grid-template-columns:1fr 1fr}.itk-portal-hero{align-items:flex-start;flex-direction:column}.itk-ticket-row{grid-template-columns:5px minmax(0,1fr) 140px}.itk-login-shell{grid-template-columns:1fr}.itk-hero-card{min-height:390px}.itk-detail-grid{grid-template-columns:1fr 1fr}.itk-choice-grid{grid-template-columns:1fr}}
@media(max-width:700px){.itk-ticket-app{padding:18px 12px 46px}.itk-portal-hero{padding:26px 22px;border-radius:19px}.itk-portal-hero h1{font-size:35px}.itk-topbar-actions{width:100%}.itk-topbar-actions .itk-btn{flex:1}.itk-stats{grid-template-columns:1fr 1fr;gap:8px}.itk-stat{padding:15px;min-height:102px;gap:11px}.itk-stat-mark{display:none}.itk-ticket-center{padding:16px;border-radius:18px}.itk-section-head{align-items:flex-start}.itk-section-head .itk-btn{display:none}.itk-ticket-tools{grid-template-columns:1fr}.itk-ticket-row{grid-template-columns:4px minmax(0,1fr);padding:15px 14px 15px 0;gap:13px}.itk-ticket-side{grid-column:2;border-left:0;border-top:1px solid #eef2f6;padding:10px 0 0;flex-direction:row;justify-content:space-between;align-items:center;text-align:left}.itk-ticket-side small,.itk-ticket-side strong{display:none}.itk-open-label{margin-top:0}.itk-ticket-main h3{white-space:normal;font-size:16px}.itk-ticket-sub{gap:5px}.itk-hero-card,.itk-login-card,.itk-wizard-panel{border-radius:18px;padding:22px}.itk-hero-card{min-height:320px}.itk-hero-card h2{font-size:38px}.itk-detail-title{flex-direction:column}.itk-detail-title h2{font-size:26px}.itk-detail-grid{grid-template-columns:1fr}.itk-message-card{max-width:88%;padding:14px}.itk-message-head{align-items:flex-start;flex-direction:column;gap:4px}.itk-reply-actions{align-items:stretch;flex-direction:column}.itk-upload{flex-direction:column;align-items:flex-start}.itk-wizard{padding:7px}.itk-wizard-panel{padding:22px 16px}.itk-wizard-header{padding-right:44px}.itk-wizard-header h2{font-size:27px}.itk-two-cols,.itk-review{grid-template-columns:1fr}.itk-review-wide{grid-column:auto}.itk-wizard-nav .itk-btn{flex:1}}
@media(max-width:430px){.itk-stats{grid-template-columns:1fr}.itk-stat{min-height:88px}.itk-topbar-actions{flex-direction:column}.itk-topbar-actions .itk-btn{width:100%}.itk-ticket-meta{gap:6px}.itk-ticket-sub .itk-dot:nth-of-type(2){display:none}}

.itk-ticket-app{--itk-danger:#d92d20;--itk-warning:#f79009;--itk-success:#12b76a}.itk-ticket-app a,.itk-ticket-app button,.itk-ticket-app input,.itk-ticket-app select,.itk-ticket-app textarea{accent-color:var(--itk-primary)}.itk-detail-banner{position:relative;overflow:hidden;padding:24px 26px 26px;border-radius:22px;background:radial-gradient(circle at 92% 16%,rgba(6,182,212,.14),transparent 28%),linear-gradient(135deg,#07111f,#0d2038);color:#fff;box-shadow:0 18px 46px rgba(7,17,31,.14);margin-bottom:16px}.itk-detail-banner:after{content:"";position:absolute;width:260px;height:260px;border-radius:50%;right:-110px;bottom:-150px;border:1px solid rgba(255,255,255,.07);box-shadow:0 0 0 42px rgba(255,255,255,.015),0 0 0 84px rgba(255,255,255,.008)}.itk-detail-banner-top,.itk-detail-banner-title{position:relative;z-index:1}.itk-detail-banner-top{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:20px}.itk-detail-banner .itk-back{margin:0;color:#cbd5e1!important;font-size:12px}.itk-detail-banner .itk-back:hover{color:#fff!important}.itk-detail-banner-title{display:flex;justify-content:space-between;gap:28px;align-items:flex-end}.itk-detail-banner .itk-ticket-no{color:#9fb0c1}.itk-detail-banner h1{font-size:clamp(28px,3.6vw,42px);line-height:1.08;letter-spacing:-.04em;color:#fff;margin:7px 0 9px}.itk-detail-banner p{margin:0;color:#b7c5d2;font-size:13px}.itk-ticket-health{min-width:160px;padding-left:18px;border-left:1px solid rgba(255,255,255,.13)}.itk-ticket-health span,.itk-ticket-health strong{display:block}.itk-ticket-health span{font-size:9px;color:#8fa4b7;text-transform:uppercase;letter-spacing:.08em;font-weight:800;margin-bottom:6px}.itk-ticket-health strong{font-size:14px;color:#fff}.itk-detail-shell{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px;align-items:start}.itk-detail-main{display:grid;gap:16px}.itk-conversation-card,.itk-detail-info-card,.itk-detail-close-card{background:#fff;border:1px solid var(--itk-line);border-radius:18px;box-shadow:0 7px 26px rgba(16,24,40,.035)}.itk-conversation-card{padding:20px}.itk-conversation-card .itk-section-head{align-items:flex-start;margin-bottom:18px;padding-bottom:15px;border-bottom:1px solid #eef2f6}.itk-conversation-card .itk-section-head h2{font-size:24px}.itk-thread-count{display:inline-flex;padding:6px 9px;border-radius:999px;background:#f2f4f7;color:#667085;font-size:10px;font-weight:800;white-space:nowrap}.itk-conversation{margin:0;display:grid;gap:14px}.itk-message{margin:0}.itk-message-card{max-width:min(700px,84%);border-radius:15px;padding:14px 15px;box-shadow:none}.itk-message-staff .itk-message-card{background:#fff;border-left:3px solid var(--itk-primary)}.itk-message-customer .itk-message-card{background:#f8fafc;border-right:3px solid #d0d5dd}.itk-avatar{width:36px;height:36px;border-radius:10px;font-size:12px}.itk-message-head{margin-bottom:7px}.itk-message-body{font-size:13px}.itk-reply-box{margin:0;border-radius:18px;padding:20px;box-shadow:0 7px 26px rgba(16,24,40,.035)}.itk-reply-head h3{font-size:20px;margin:0 0 5px}.itk-reply-head p{margin:0 0 14px;color:#667085;font-size:12px}.itk-reply-actions{margin-top:11px}.itk-upload{min-height:42px;padding:9px 11px;border:1px dashed #cfd6df;border-radius:10px;background:#fafcfe}.itk-detail-aside{display:grid;gap:12px}.itk-detail-info-card,.itk-detail-close-card{padding:17px}.itk-detail-info-card h3,.itk-detail-close-card h3{font-size:17px;margin:0 0 13px}.itk-detail-info-card dl{margin:0;display:grid}.itk-detail-info-card dl>div{display:grid;grid-template-columns:88px 1fr;gap:10px;padding:9px 0;border-bottom:1px solid #f0f2f5;align-items:center}.itk-detail-info-card dl>div:last-child{border-bottom:0}.itk-detail-info-card dt{font-size:9px;text-transform:uppercase;letter-spacing:.05em;color:#98a2b3;font-weight:800}.itk-detail-info-card dd{margin:0;font-size:11px;color:#344054;font-weight:700;overflow-wrap:anywhere}.itk-support-process{padding-bottom:10px}.itk-process-step{display:grid;grid-template-columns:24px 1fr;gap:10px;position:relative;padding:0 0 15px}.itk-process-step:not(:last-child):after{content:"";position:absolute;left:11px;top:26px;bottom:0;width:1px;background:#e4e7ec}.itk-process-step i{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;background:#f2f4f7;color:#667085;font-style:normal;font-size:9px;font-weight:850;position:relative;z-index:1}.itk-process-step.is-current i{background:#fff4ed;color:#c4320a;box-shadow:0 0 0 3px #fff}.itk-process-step.is-done i{background:#ecfdf3;color:#067647}.itk-process-step strong,.itk-process-step span{display:block}.itk-process-step strong{font-size:11px;color:#344054;margin:2px 0 3px}.itk-process-step span{font-size:9px;color:#98a2b3;line-height:1.45}.itk-detail-close-card{background:#f8fafc}.itk-detail-close-card strong{display:block;font-size:12px;color:#344054}.itk-detail-close-card p{font-size:10px;color:#667085;margin:4px 0 11px}.itk-btn-soft{background:#fff!important;color:#344054!important;border-color:#d0d5dd!important;box-shadow:none!important;width:100%}.itk-btn-soft:hover{border-color:#98a2b3!important;transform:none!important}.itk-detail-head{display:none}
@media(max-width:900px){.itk-detail-shell{grid-template-columns:1fr}.itk-detail-aside{grid-template-columns:1fr 1fr}.itk-detail-close-card{grid-column:1/-1}.itk-ticket-health{display:none}}
@media(max-width:700px){.itk-detail-banner{padding:20px 17px;border-radius:18px}.itk-detail-banner-title{align-items:flex-start}.itk-detail-banner h1{font-size:28px}.itk-conversation-card,.itk-reply-box{padding:15px}.itk-detail-aside{grid-template-columns:1fr}.itk-detail-close-card{grid-column:auto}.itk-thread-count{display:none}.itk-message-card{max-width:88%}.itk-detail-banner-top{align-items:flex-start}.itk-detail-banner-top .itk-chip{margin-left:auto}}

/* IT-KAYALI Tickets 1.3 UI */
.itk-ticket-app{--itk-primary:#ff6b00;--itk-secondary:#06b6d4;--itk-ink:#0b1220;--itk-muted:#667085;--itk-line:#e5e9ef;--itk-soft:#f7f9fc;--itk-surface:#fff;--itk-success:#12b76a;--itk-warning:#f79009;--itk-danger:#d92d20;--itk-shadow:0 18px 54px rgba(16,24,40,.075);width:100%;max-width:1320px;margin:0 auto;padding:28px 24px 64px;color:var(--itk-ink);font-family:inherit;line-height:1.5}
.itk-ticket-app *{box-sizing:border-box}
.itk-ticket-app a{color:inherit;text-decoration:none}
.itk-ticket-app button,.itk-ticket-app input,.itk-ticket-app select,.itk-ticket-app textarea{font:inherit}
.itk-ticket-app input,.itk-ticket-app select,.itk-ticket-app textarea{accent-color:var(--itk-primary)}
.itk-ticket-app :focus-visible{outline:3px solid rgba(6,182,212,.22)!important;outline-offset:2px}
.itk-ticket-app [hidden]{display:none!important}
.itk-ticket-app .itk-native-file{position:absolute!important;width:1px!important;height:1px!important;overflow:hidden!important;clip:rect(0 0 0 0)!important;clip-path:inset(50%)!important;white-space:nowrap!important;opacity:0!important;padding:0!important;border:0!important}
.itk-section-kicker,.itk-kicker{display:inline-flex;align-items:center;gap:9px;color:var(--itk-primary);font-size:10px;font-weight:850;letter-spacing:.15em;text-transform:uppercase}
.itk-section-kicker:before,.itk-kicker:before{content:"";width:18px;height:2px;background:var(--itk-primary);border-radius:999px}
.itk-btn{appearance:none;border:1px solid transparent;border-radius:12px;min-height:46px;padding:11px 17px;display:inline-flex;align-items:center;justify-content:center;gap:9px;background:var(--itk-primary)!important;color:#fff!important;font-weight:800;line-height:1;cursor:pointer;box-shadow:0 8px 20px rgba(255,107,0,.16);transition:transform .16s ease,box-shadow .16s ease,filter .16s ease,border-color .16s ease}
.itk-btn:hover{transform:translateY(-1px);box-shadow:0 12px 26px rgba(255,107,0,.22);filter:brightness(.985)}
.itk-btn:disabled{opacity:.65;cursor:wait;transform:none;box-shadow:none}
.itk-btn-ghost,.itk-btn-soft{background:#fff!important;color:#344054!important;border-color:#d0d5dd!important;box-shadow:none!important}
.itk-btn-ghost:hover,.itk-btn-soft:hover{border-color:#98a2b3!important;box-shadow:0 8px 20px rgba(16,24,40,.06)!important}
.itk-chip{display:inline-flex;align-items:center;min-height:28px;padding:6px 10px;border-radius:999px;font-size:10px;font-weight:850;line-height:1;white-space:nowrap}
.itk-status-new{background:#eff8ff;color:#175cd3}.itk-status-open{background:#ecfdff;color:#0e7090}.itk-status-in_progress{background:#fff6ed;color:#c4320a}.itk-status-waiting_customer{background:#fffaeb;color:#b54708}.itk-status-waiting_internal{background:#f4f3ff;color:#5925dc}.itk-status-resolved{background:#ecfdf3;color:#067647}.itk-status-closed{background:#f2f4f7;color:#475467}
.itk-priority-chip{background:rgba(255,255,255,.09)!important;border:1px solid rgba(255,255,255,.14);color:#d8e2ec!important}.itk-priority-chip.itk-priority-critical{border-color:rgba(240,68,56,.55);color:#ffd4cf!important}.itk-priority-chip.itk-priority-high{border-color:rgba(247,144,9,.55);color:#ffe0ad!important}
.itk-priority-text{display:inline-flex;font-weight:800}.itk-priority-text.itk-priority-low{color:#667085}.itk-priority-text.itk-priority-normal{color:#175cd3}.itk-priority-text.itk-priority-high{color:#b54708}.itk-priority-text.itk-priority-critical{color:#b42318}

.itk-detail-nav{display:flex;align-items:center;gap:8px;margin:0 0 12px;padding:0 2px;color:#98a2b3;font-size:11px;font-weight:700}.itk-detail-nav a{display:inline-flex;align-items:center;gap:6px;color:#475467}.itk-detail-nav a:hover{color:var(--itk-primary)}.itk-detail-nav strong{color:#667085;font-weight:800}
.itk-detail-banner{position:relative;overflow:hidden;margin:0 0 14px;padding:28px 30px 30px;border-radius:24px;background:radial-gradient(circle at 92% 8%,rgba(6,182,212,.16),transparent 28%),radial-gradient(circle at 70% 110%,rgba(255,107,0,.12),transparent 32%),linear-gradient(135deg,#07111f 0%,#0c2037 100%);color:#fff;box-shadow:0 22px 56px rgba(7,17,31,.16)}
.itk-detail-banner:after{content:"";position:absolute;right:-110px;bottom:-210px;width:430px;height:430px;border-radius:50%;border:1px solid rgba(255,255,255,.055);box-shadow:0 0 0 55px rgba(255,255,255,.012),0 0 0 110px rgba(255,255,255,.008);pointer-events:none}
.itk-detail-banner-top,.itk-detail-banner-title{position:relative;z-index:1}.itk-detail-banner-top{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:23px}.itk-detail-badges{display:flex;gap:7px;flex-wrap:wrap}.itk-detail-updated{font-size:10px;color:#9fb0c1;font-weight:650}.itk-detail-banner-title{display:flex;align-items:flex-end;justify-content:space-between;gap:32px}.itk-detail-banner .itk-ticket-no{display:block;color:#94a8ba;font-size:10px;letter-spacing:.12em;font-weight:850;text-transform:uppercase}.itk-detail-banner h1{max-width:850px;margin:8px 0 8px;color:#fff;font-size:clamp(28px,3.25vw,42px);line-height:1.08;letter-spacing:-.045em}.itk-detail-banner p{margin:0;color:#c1ced9;font-size:13px}.itk-ticket-health{min-width:190px;padding-left:20px;border-left:1px solid rgba(255,255,255,.13)}.itk-ticket-health span,.itk-ticket-health strong{display:block}.itk-ticket-health span{margin-bottom:6px;color:#8ea3b6;font-size:9px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.itk-ticket-health strong{color:#fff;font-size:13px}
.itk-action-notice{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:13px;align-items:center;margin:0 0 14px;padding:13px 15px;border:1px solid #fedf89;border-radius:14px;background:#fffaeb;color:#7a2e0e;box-shadow:0 6px 18px rgba(181,71,8,.04)}.itk-action-notice-icon{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:#f79009;color:#fff;font-size:18px;font-weight:900}.itk-action-notice strong{display:block;font-size:12px}.itk-action-notice p{margin:2px 0 0;color:#93370d;font-size:10px}.itk-action-notice a{min-height:36px;padding:8px 12px;border-radius:9px;background:#fff;border:1px solid #fedf89;color:#93370d;font-size:10px;font-weight:850}
.itk-detail-shell{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:16px;align-items:start}.itk-detail-main{display:grid;gap:16px;min-width:0}.itk-detail-aside{display:grid;gap:12px;min-width:0}.itk-sticky-card{position:sticky;top:24px}
.itk-conversation-card,.itk-detail-info-card,.itk-detail-close-card,.itk-reply-box,.itk-closed-box{background:#fff;border:1px solid var(--itk-line);border-radius:20px;box-shadow:0 8px 28px rgba(16,24,40,.035)}
.itk-conversation-card{padding:22px}.itk-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin:0 0 20px;padding:0 0 16px;border-bottom:1px solid #eef2f6}.itk-section-head h2{margin:7px 0 5px;color:#101828;font-size:24px;line-height:1.15;letter-spacing:-.025em}.itk-section-head p{margin:0;color:#667085;font-size:11px}.itk-thread-count{display:inline-flex;align-items:center;min-height:30px;padding:6px 10px;border-radius:999px;background:#f2f4f7;color:#667085;font-size:9px;font-weight:800;white-space:nowrap}
.itk-conversation{display:grid;gap:17px}.itk-message{display:flex;align-items:flex-end;gap:9px;margin:0}.itk-message-customer{flex-direction:row-reverse}.itk-avatar{flex:0 0 34px;width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#07111f;color:#fff;font-size:10px;font-weight:900;box-shadow:0 4px 12px rgba(7,17,31,.1)}.itk-message-customer .itk-avatar{background:#eef2f6;color:#475467;box-shadow:none}.itk-message-card{width:auto;max-width:min(760px,78%);padding:14px 15px;border:1px solid #e4e7ec;border-radius:16px;background:#fff;box-shadow:0 5px 16px rgba(16,24,40,.035)}.itk-message-staff .itk-message-card{border-bottom-left-radius:5px;border-left:3px solid var(--itk-primary)}.itk-message-customer .itk-message-card{border-bottom-right-radius:5px;background:#f7f9fc;border-color:#e8edf2}.itk-message-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:8px}.itk-message-head>div{display:flex;align-items:center;gap:7px;min-width:0}.itk-message-head strong{font-size:11px;color:#101828;white-space:nowrap}.itk-message-role{display:inline-flex;padding:3px 6px;border-radius:99px;background:#f2f4f7;color:#667085;font-size:8px;font-weight:750}.itk-message-staff .itk-message-role{background:#fff1e8;color:#c4320a}.itk-message-head time{color:#98a2b3;font-size:8px;white-space:nowrap}.itk-message-body{color:#344054;font-size:12px;line-height:1.65;overflow-wrap:anywhere;unicode-bidi:plaintext}.itk-message-body p{margin:0 0 9px}.itk-message-body p:last-child{margin-bottom:0}
.itk-attachments{display:grid;gap:6px;margin-top:11px}.itk-attachments a{display:grid;grid-template-columns:38px minmax(0,1fr) 18px;gap:9px;align-items:center;padding:8px 9px;border:1px solid #e4e7ec;border-radius:10px;background:#fff;transition:border-color .15s ease,background .15s ease}.itk-attachments a:hover{border-color:#cbd5e1;background:#fbfcfd}.itk-attachment-icon{width:36px;height:34px;border-radius:8px;display:grid;place-items:center;background:#f2f4f7;color:#475467;font-size:7px;font-weight:900;letter-spacing:.03em}.itk-attachment-copy{min-width:0}.itk-attachment-copy strong,.itk-attachment-copy small{display:block}.itk-attachment-copy strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#344054;font-size:9px}.itk-attachment-copy small{margin-top:2px;color:#98a2b3;font-size:8px}.itk-attachments a>b{color:#98a2b3;font-size:15px}
.itk-reply-box{margin:0;padding:22px;scroll-margin-top:30px}.itk-reply-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:14px}.itk-reply-head h3{margin:7px 0 4px;color:#101828;font-size:22px;letter-spacing:-.02em}.itk-reply-head p{margin:0;color:#667085;font-size:11px}.itk-draft-state{color:#98a2b3;font-size:9px;white-space:nowrap}.itk-draft-state.is-saved{color:#667085}.itk-composer-field{position:relative}.itk-composer-field textarea{display:block;width:100%;min-height:150px;max-height:420px;resize:none;padding:16px 16px 36px;border:1px solid #d0d5dd!important;border-radius:14px!important;background:#fff!important;color:#101828!important;box-shadow:0 1px 2px rgba(16,24,40,.025)!important;line-height:1.65;unicode-bidi:plaintext;transition:border-color .16s ease,box-shadow .16s ease}.itk-composer-field textarea:focus{outline:none!important;border-color:var(--itk-secondary)!important;box-shadow:0 0 0 4px rgba(6,182,212,.09)!important}.itk-composer-field textarea::placeholder{color:#98a2b3}.itk-composer-hint{position:absolute;left:14px;right:14px;bottom:10px;display:flex;align-items:center;justify-content:space-between;gap:12px;pointer-events:none;color:#98a2b3;font-size:8px}.itk-reply-file-list{display:grid;gap:7px;margin-top:9px}.itk-selected-file{display:grid;grid-template-columns:36px minmax(0,1fr) 28px;gap:9px;align-items:center;padding:8px 9px;border:1px solid #e4e7ec;border-radius:10px;background:#f8fafc}.itk-selected-file-icon{width:34px;height:32px;display:grid;place-items:center;border-radius:7px;background:#fff;border:1px solid #e4e7ec;color:#667085;font-size:7px;font-weight:900}.itk-selected-file>span:nth-child(2){min-width:0}.itk-selected-file strong,.itk-selected-file small{display:block}.itk-selected-file strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#344054;font-size:9px}.itk-selected-file small{margin-top:1px;color:#98a2b3;font-size:8px}.itk-selected-file button{width:28px;height:28px;border:0;border-radius:8px;background:transparent;color:#98a2b3;cursor:pointer;font-size:18px}.itk-selected-file button:hover{background:#fef3f2;color:#b42318}
.itk-reply-actions{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:13px}.itk-reply-tools{display:flex;align-items:center;gap:10px;min-width:0}.itk-upload-trigger{position:relative;display:flex!important;align-items:center;gap:10px;min-height:46px;padding:8px 11px!important;margin:0!important;border:1px dashed #cfd6df;border-radius:11px;background:#fafcfe;cursor:pointer;transition:border-color .15s ease,background .15s ease}.itk-upload-trigger:hover{border-color:var(--itk-secondary);background:#f5fcfd}.itk-upload-icon{flex:0 0 30px;width:30px;height:30px;border-radius:8px;display:grid;place-items:center;background:#fff;border:1px solid #e4e7ec;color:#475467;font-size:18px;line-height:1}.itk-upload-trigger>span:last-child{display:block!important;margin:0!important}.itk-upload-trigger strong,.itk-upload-trigger small{display:block}.itk-upload-trigger strong{color:#344054;font-size:10px}.itk-upload-trigger small{margin-top:2px;color:#98a2b3;font-size:7px;line-height:1.2}.itk-send-btn{min-width:160px}.itk-send-btn b{font-size:17px;font-weight:400;transition:transform .16s ease}.itk-send-btn:hover b{transform:translateX(2px)}
.itk-closed-box{display:grid;grid-template-columns:44px minmax(0,1fr) auto;gap:13px;align-items:center;padding:16px}.itk-closed-icon{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;background:#ecfdf3;color:#067647;font-weight:900}.itk-closed-box strong{display:block;color:#344054;font-size:12px}.itk-closed-box p{margin:3px 0 0;color:#667085;font-size:10px}
.itk-detail-info-card{padding:18px}.itk-side-title{margin-bottom:5px}.itk-detail-info-card h3,.itk-support-process h3{margin:7px 0 12px;color:#101828;font-size:17px;letter-spacing:-.015em}.itk-detail-info-card dl{margin:0;display:grid}.itk-detail-info-card dl>div{display:grid;grid-template-columns:88px minmax(0,1fr);gap:10px;align-items:center;padding:9px 0;border-bottom:1px solid #f0f2f5}.itk-detail-info-card dl>div:last-child{border-bottom:0}.itk-detail-info-card dt{color:#98a2b3;font-size:8px;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.itk-detail-info-card dd{margin:0;color:#344054;font-size:10px;font-weight:700;overflow-wrap:anywhere}.itk-support-process{padding-bottom:8px}.itk-process-step{display:grid;grid-template-columns:26px minmax(0,1fr);gap:10px;position:relative;padding:0 0 16px}.itk-process-step:not(:last-child):after{content:"";position:absolute;left:12px;top:27px;bottom:0;width:1px;background:#e4e7ec}.itk-process-step i{position:relative;z-index:1;width:26px;height:26px;border-radius:50%;display:grid;place-items:center;background:#f2f4f7;color:#667085;font-style:normal;font-size:8px;font-weight:900}.itk-process-step.is-done i{background:#ecfdf3;color:#067647}.itk-process-step.is-current i{background:#fff4ed;color:#c4320a;box-shadow:0 0 0 4px #fff}.itk-process-step strong,.itk-process-step span{display:block}.itk-process-step strong{margin:2px 0 3px;color:#344054;font-size:10px}.itk-process-step span{color:#98a2b3;font-size:8px;line-height:1.5}.itk-detail-close-card{display:grid;gap:11px;padding:16px;background:#f8fafc}.itk-detail-close-card strong{display:block;color:#344054;font-size:11px}.itk-detail-close-card p{margin:3px 0 0;color:#667085;font-size:9px;line-height:1.5}.itk-detail-close-card .itk-btn{width:100%;min-height:40px;font-size:10px}

.itk-dropzone{position:relative;display:flex!important;min-height:220px;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:30px;border:1.5px dashed #c7d0da;border-radius:16px;background:#fafcfe;cursor:pointer;transition:border-color .16s ease,background .16s ease}.itk-dropzone:hover,.itk-dropzone.is-dragging{border-color:var(--itk-secondary);background:#f3fcfe}.itk-dropzone-icon{width:46px;height:46px;border-radius:14px;display:grid;place-items:center;margin-bottom:12px;background:#fff;border:1px solid #e4e7ec;color:#475467;font-size:24px;box-shadow:0 5px 16px rgba(16,24,40,.04)}.itk-dropzone strong{font-size:15px;color:#101828}.itk-dropzone>span:not(.itk-dropzone-icon){margin-top:3px;color:#667085;font-size:10px}.itk-dropzone>small{margin-top:10px;color:#98a2b3;font-size:9px}.itk-wizard-file-list{width:100%;max-width:520px;display:grid;gap:6px;margin-top:12px}.itk-wizard-file-list .itk-selected-file{text-align:left;background:#fff}

@media(max-width:980px){.itk-ticket-app{padding:22px 18px 54px}.itk-detail-shell{grid-template-columns:1fr}.itk-detail-aside{grid-template-columns:1fr 1fr}.itk-sticky-card{position:static}.itk-detail-close-card{grid-column:1/-1}.itk-ticket-health{display:none}}
@media(max-width:700px){.itk-ticket-app{padding:15px 10px 42px}.itk-detail-nav{padding:0 4px}.itk-detail-banner{padding:21px 18px 23px;border-radius:19px}.itk-detail-banner-top{align-items:flex-start;flex-direction:column;margin-bottom:17px}.itk-detail-updated{order:-1}.itk-detail-banner h1{font-size:28px}.itk-action-notice{grid-template-columns:36px minmax(0,1fr);padding:12px}.itk-action-notice-icon{width:34px;height:34px}.itk-action-notice a{grid-column:2;justify-self:start}.itk-conversation-card,.itk-reply-box{padding:15px;border-radius:16px}.itk-section-head{gap:10px}.itk-section-head h2{font-size:21px}.itk-thread-count{display:none}.itk-message{gap:7px}.itk-avatar{width:30px;height:30px;flex-basis:30px;border-radius:9px}.itk-message-card{max-width:86%;padding:12px}.itk-message-head{flex-direction:column;gap:4px}.itk-message-head>div{flex-wrap:wrap}.itk-reply-head{align-items:flex-start;flex-direction:column}.itk-draft-state{white-space:normal}.itk-composer-hint span:first-child{display:none}.itk-reply-actions{align-items:stretch;flex-direction:column}.itk-upload-trigger{width:100%}.itk-send-btn{width:100%}.itk-detail-aside{grid-template-columns:1fr}.itk-detail-close-card{grid-column:auto}.itk-closed-box{grid-template-columns:38px minmax(0,1fr)}.itk-closed-box form{grid-column:1/-1}.itk-closed-box .itk-btn{width:100%}}
@media(max-width:430px){.itk-detail-banner h1{font-size:25px}.itk-message-card{max-width:89%}.itk-message-role{display:none}.itk-detail-info-card dl>div{grid-template-columns:78px minmax(0,1fr)}}
@media(min-width:901px){.itk-ticket-app{width:min(1320px,calc(100vw - 40px));max-width:none;margin-left:calc((100% - min(1320px,calc(100vw - 40px)))/2);margin-right:0}}

.itk-ticket-app .itk-sticky-card{position:static!important;top:auto!important}